Customer Service Agent - Airline Support (Immediate Hiring)

Join Foundever as a Customer Service Agent specializing in airline support! We are urgently hiring passionate professionals to deliver exceptional service to travelers worldwide. Whether you have a GDS background or are eager to start your career in customer service, this is your chance to make a difference in the travel industry.

Foundever is a leading travel agency in Bali, known for our commitment to excellence and customer satisfaction. As a Customer Service Agent, you will be the first point of contact for our clients, ensuring their travel experiences are seamless and enjoyable. You will work closely with our team to handle inquiries, bookings, and resolve any issues that may arise, all while utilizing industry-standard tools like Amadeus and Sabre.

This role offers a dynamic and rewarding environment where your hard work and dedication will be recognized. Join us in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, and be part of a team that values your growth and development.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to travelers, ensuring their travel plans are executed smoothly.
• Utilize GDS systems like Amadeus and Sabre to handle bookings, cancellations, and modifications.
• Assist with itinerary planning and make recommendations based on customer preferences and budget.
• Resolve customer complaints and issues promptly and professionally.
• Stay updated with the latest travel industry trends and regulations.
• Maintain accurate and up-to-date records of all customer interactions.
• Collaborate with the team to ensure high service standards and continuous improvement.
• Promote Foundever's services and products to enhance customer satisfaction and loyalty.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the travel or airline industry.
• Familiarity with GDS systems like Amadeus and Sabre is a plus.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem-solving and conflict resolution skills.
• Fluent in English, both spoken and written.
• Knowledge of Indonesian language is a plus.
• Bachelor's degree in a related field is preferred.

🛠️ Keahlian

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